Trust & Safety: Frequently Asked Questions

1. Are your cleaners background-checked and vetted?

Yes. Every Maid Sailors cleaning professional undergoes a rigorous vetting process, which includes:

  • Criminal and identity background checks
  • In-house training on cleaning standards, safety protocols, and client privacy

We maintain high internal standards and perform periodic re-checks to ensure ongoing compliance.

2. Is Maid Sailors insured and bonded?

Absolutely. Maid Sailors is fully insured and bonded to protect you and your property. In the unlikely event of accidental damage or loss, we have you covered — just notify us within 24 hours so we can address it promptly.

3. What is your satisfaction guarantee?

We stand behind the quality of our service. If you’re not 100% satisfied, contact us within 36 hours, and we’ll return to re-clean the areas in question at no extra cost.
We aim to resolve issues quickly and to your complete satisfaction.

4. Do you employ cleaners in NYC or use contractors?

Our cleaners are employees, not independent contractors. This allows us to adhere to stricter training, accountability, and quality control standards, which helps ensure a consistently reliable experience.

5. Do I need to provide cleaning supplies or equipment?

Nope. Our team arrives with all necessary, high-quality supplies and equipment tailored to your home (unless you’ve requested green/eco options). You don’t need to lift a finger or source anything in advance.

6. How do you protect customer privacy and security?

We take privacy seriously. Here’s how:

  • Cleaners only access your home during the scheduled time and for the agreed tasks
  • We limit the sharing of sensitive details (keys, alarm codes, etc.) to approved employees assigned to your home/business only
  • Staff are trained on confidentiality and client decorum
  • All payments and transactions are conducted securely via encrypted systems

7. Are you pet friendly?

Yes! We love pets. All our cleaners are trained to work safely around animals. Just let us know ahead of time about your pets so we can better prepare.

8. What if I want the same cleaner every time?

You’re welcome to request the same cleaner for your recurring appointments. We will reach out prior to the scheduled cleaning if there's a reason your preferred cleaning professional can't make it, offering the choice of a new professional in the same time slot or rescheduling for your preferred cleaner's next available slot.

9. What safety steps should I take before a cleaner arrives?

To help us deliver the best results safely:

  • Inform us of any allergies or sensitivities
  • If you use a home security system or lockbox, share access instructions ahead of time
  • Sit back and relax! We take it from here.