Frequently Asked Questions: Billing
1. How do I pay?
We accept all major credit cards. We do not take cash or personal checks. Our online payments are processed by Stripe and through a fully secure 256 bit SSL protocol. In addition, we have full extended validation SSL security as well. Booking through Maid Sailors is safe and secure; we guarantee this.
2. How much does it cost to clean my home?
Maid Sailors' pricing is based on the size of your home and the desired level of service. We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services. Please see our price rates on our Pricing page.
If you would like to forgo our standard pricing and hire an HOURLY cleaner, we can provide this at a cost of $80/hour. Our minimum appointment time is two (2) hours.
3. Is tip included?
Tipping is not mandatory or required in any way, but you have the option of doing so if you feel that you've received exceptional service. Maid Sailors personnel are not permitted to solicit tips under any circumstances. Please note that any tip is nonrefundable after the service is completed.
4. Why is there a pending charge on my card before the cleaning service date?
A hold will be placed on your account (for authorization) in the amount of your total balance the evening BEFORE your scheduled cleaning date. If your service is canceled prior to 5 PM the day before your service date, the hold will drop off in 3-5 business days. THE HOLD IS NOT A CHARGE. We only charge you after the cleaning has been rendered and will receive an email invoice shortly thereafter.
5. How do I change my billing information?
To switch your billing information, simply log into our online portal using your username and password and edit your billing information. The online portal login is at the bottom of your initial booking confirmation email.
6. What if I need to cancel? Are there fees?
You can cancel or reschedule your service without a penalty 24 HOURS before your scheduled cleaning. There will be a fee of 50% of the total service cost less tip if you cancel or reschedule your appointment less than 24 hours of your scheduled appointment.
7. What if there’s an extra charge after service?
If there are add-ons requested or unforeseen conditions (excessive mess, pet damage, etc.), we’ll notify you before charging extra. You’ll always receive a clear breakdown of additional fees as well as the reason why we are suggesting the adjustment. We will never charge you extra before receiving your approval first.
8. Can I get an invoice or receipt?
Yes. After each service, we email you a detailed receipt. You can also access your billing history via your customer portal.
